Career

WE ARE HIRING

ABOUT BELBURGE HOTELS AND LOUNGE

Belburge Hotels & Lounge is a modern, upscale hospitality company situated in the heart of heart of Nigeria, passionate about ‘making moments’, recognising that small gestures make a big difference to our guests, our owners and our people. We do ordinary things in an extraordinary way – a philosophy that has defined our brand’s success from the very start.

General Requirements by the Company

There are a variety of entry routes into a career in our hospitality company. The following list displays our general entry requirements.

Open Positions

General Purpose

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.


Main Job Duties and Responsibilities

Welcome and greet guests
Answer and direct incoming calls
Inform guests of hotel rates and services
Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Confirm relevant guest information
Verify guest's payment method
Verify and imprint credit cards for authorization
Issue room keys and direct guests to their rooms
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Retrieve mail, packages and documents such as faxes for guests
Listen and respond to guest queries and requests both in-person and by phone
Provide accurate information about local attractions and services
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Manage conference room bookings and scheduling
Close guest accounts and check guests out
Review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area


Education, Skills and Experience

High school diploma or equivalent
Guest/customer relations experience, preferably in a hospitality environment
Strong working knowledge of relevant computer software including MS Office and booking and payment systems
Numeracy skills
Administrative skills


Key Competencies and Qualities

customer service orientation
attention to detail and accuracy
planning and organizing
ability to multitask and prioritize
professional appearance and attitude
effective verbal and written communication skills
ability to handle stress and stay calm under pressure
conflict resolution skills
decision making and judgment skills
team work
flexible regarding work schedules
ability to respond appropriately to diverse customers and guests just left. Qualification: BSC/HND

Please send your CV and the desired position to hr@belburge.com

Requirements

You should possess good managerial skills and innovative skills that springs up great ideas that promote the company’s business.
You should possess skills to sell the hotel to customers and sort for retainership from companies.
You should be able to meet company’s sales target.
You are to give a periodic report on individuals and companies you have reached out to.
You are to supervise the activities of the staff to ensure all hands are on deck to promote the company’s business.

Please send your CV and the desired position to hr@belburge.com

Job Duties

Work as a PR to customers and make them comfortable by attending to all their needs.
Reach out to our clients to check up on them via the company’s phone and business number as well as manage the hotel’s social media pages.
Give a weekly report on client’s feedback to your supervisors.
Ensure you meet the company’s target.

Please send your CV and the desired position to hr@belburge.com